Latest update March 19, 2020 9.30AM GMT:
All Contiki trips due to depart on or before April 30, 2020 have now been suspended globally.
As of March 16, 2020 this now also applies to Contiki trips in USA, Canada and Latin America.
Currently trips departing from May 1, 2020 onwards are still planned to run as scheduled and we continue to monitor the advice from WHO and global government bodies carefully to ensure we are acting responsibly and in accordance with these guidelines.
Trying to contact us? Updates regarding our USA Contact Center
Over the past three weeks, we’ve been working our way through the uncharted challenges of Coronavirus (COVID-19). Our sole focus has been on our travelers well-being and ensuring we do whatever we can to make your life easier.
Taking the advisement of local government authorities and the CDC, we are taking a significant step to protect our own team. Effective today, we have instituted a work from home policy for our Contact Center.
What does this mean for you? We are still here, committed to support you. While we will have limited support via the phone, you can use these alternative channels for the quickest response:
- Need immediate support? Chat with us.
- Question about a trip departing after May 1? Send us an email at firstname.lastname@example.org
For any impacted trips, our team is reaching out directly via phone and email, so if you’ve received a call or email from us, please chat or call for the most immediate support.
As the COVID-19 pandemic continues to affect nations and people all over the world, and in light of the latest WHO guidance, we’ve reached the decision to suspend all Contiki trips around the world due to depart on or before April 30, 2020.
This decision hasn’t been taken lightly, but our first priority is and always will be the wellbeing of our travellers.
We’ll be reaching out to affected travellers personally to help them rebook, free of charge on to a new trip in any destination for travel any time during 2020 or 2021, with a full credit of all monies paid redeemable against your revised trip with Contiki. *
Travellers currently travelling on trips in progress with Contiki have the option to continue their travels (where possible to do so) or return home early and receive a pro-rata travel credit for the unused land portion of their trip.***
For travellers with existing bookings departing from 1 May and more than 30 days from today for other destinations, or any new bookings being made, we have temporarily suspended the cancellation charges until 30 days prior to departure should travellers wish to change their dates or travel to a different destination.**
If your trip has been suspended and you’re unsure what to do next, we’ve put together some FAQs to help guide you.
READ OUR COVID-19 FAQS
*Offer valid until further notice. Cancellation fee suspension applies to all Contiki trips departing through April 30, 2020. Refund in the form of a future trip credit to the value of the amount paid, redeemable for travel departing by December 31, 2021. Future trip credit is not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price. Offer may be withdrawn at any time and other restrictions may apply.
**This applies to land bookings only. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a refund will be issued for the difference. Please note, airlines may impose different change policies, and if you declined travel insurance, you are responsible for any airline cancellation penalties.
***We will help in making air travel changes and arrangements. Air change fees or costs for new flights will be at the traveller’s expense.
The Contiki Commitment
Since 1962 the wellbeing of our travellers has been our number 1 priority, and that will never change. Our on-trip hygiene standards remain as high as ever, and we’ve now implemented additional hygiene protocols in response to the coronavirus (COVID-19) pandemic.
We’re continuing to follow advice from government advisories and remain in touch with all of our suppliers to keep you up to date and well informed. Always check this page for the latest updates.